ISL Light

 

The following settings are available in this menu:

  • ISL Light (use this option to enable/disable ISL Light)
  • ISL Light valid after (use a time stamp value in the following form: YYYY-MM-DD HH:MM:SS)
  • ISL Light valid before (use a time stamp value in the following form: YYYY-MM-DD HH:MM:SS)

Note: If ISL Light Desk is trying to obtain a code outside of the limits specified above or if a session is active and the time limit is reached, an error message is shown.

  • Time limit (seconds) (use this option to specify the longest possible duration of an ISL Light session - when it is reached, ISL Conference Proxy terminates the session and a message "The connection was closed by the Proxy" appears in the ISL Light Desk, while ISL Light Client receives no message)
  • Allow termination of sessions from desk (enable this option to enable ISL Light versions prior to 3.1.1 to terminate a random session when concurrent limit has been reached)
  • Show user information (change this setting if you wish to omit some fields when showing session info)
  • Send network interface list (enable this option to send a list of network interfaces upon connect)
  • Send chat transcripts after the session (set this option to Yes if you want chat contents to be saved in the session history)
  • Send live chat transcripts (when enabled, chat messages from an ISL Light session started from within ISL Pronto will be to that ISL Pronto chat as comments)
  • Recording session template (use this to enable server-side session recording and set the naming of the recordings - refer to this topic for more information)
  • Global message file (use this option to specify a file that contains a global definition of messages - it will be applied to all ISL Conference Proxy users and cannot be overridden in lower level settings, e.g. domains or users)
  • Message (use this option for specifying an inline definition of messages)
  • Message file (use this option to specify a file that contains a definition of messages)
  • Desk dialog (use this option for specifying an inline definition of ISL Light Desk's end-of-session dialog - it must be a single line)
  • Desk dialog file (use this option for specifying a file that contains a definition of ISL Light Desk's end-of-session dialog)
  • Desk runtime dialog packets (advanced option for specifying dialog definitions to be shown while a session is in progress)
  • Client dialog (use this option for specifying an inline definition of ISL Light Client's end-of-session dialog - it must be a single line)
  • Client dialog file (use this option for specifying a file that contains a definition of ISL Light Client's end-of-session dialog)

Important: Only an end-of-session dialog can be specified using these four dialog options. To use other types of session dialogs, you need to create a customization. Please refer to the ISL Light manual for more information on using session dialogs.

  • Client runtime dialog packets (advanced option for specifying dialog definitions to be shown while a session is in progress)
  • Desk code request IP filter (use this option to limit code generation based on the IP and/or MAC address)
  • Desk user to Client IP filter (use this option to limit the IPs which are allowed to connect into sessions generated by supporters)
  • Program version filter (Use this option to limit usage based on program version)
  • Generate short codes (legacy option to enable the generation of short(er) session codes, it should not be used on new production systems)
  • Maximum new sessions per IP in 10 seconds (allows you to specify the number of new sessions made per IP address every 10 seconds)
  • WebAPI poll minimum interval in ms (define the minimum interval in (ms) for the WebAPI poll)
  • WebAPI poll maximum interval in ms (define the maximum interval in (ms) for the WebAPI poll)
  • WebAPI poll CPU load exponent in ms (define the CPU load exponent in (ms) for the WebAPI poll)
  • Custom join page link (use this option to specify a custom join page link that will be used within instructions on user web pages)
  • RPC port for ISL Light 2 (this setting is provided for backward compatibility - use it to set the port that is used by ISL Light version 2)
  • Enable search on user web pages (use this option to enable the user to search on user web pages)
  • Save transfer information interval (advanced option for specifying the interval for saving ISL Light session statistics such as connection time and transferred bytes to database)
  • Save transfer information full flush (advanced option for specifying whether the save should also update the heartbeat and the total connection time in the database)
  • Automatically update database (this is an internal parameter and it should not be changed)
  • Use TCP no delay (this setting controls TCP packet batching - if set to Yes, the batching is enabled; if set to No, it is disabled)
  • Dump all relayed packets (this is an internal parameter and it should not be changed)
  • Mail template for session code (change the default template for session invitation email)
  • Mail template for session end notification (change the default template for the end of session notification box that appears when you end an ISL Light connection)
  • Mail template for session transfer (change the default template for session transfer email, when inviting another supporter to take over)
  • Mail template to attach to running session (change the default template for invite user (operator) email, when inviting another user to an active session) 
  • Stop session if features are unknown (Decide if the session should be stopped if older client connect, which does not support all the features)
  • Android intent package in join session (Set this setting to specify the ISL Light mobile application ID in the Android intent. This is used if you are using a custom APK of ISL Light to allow the Android to launch the correct application)
Tags: isl conference proxy, settings, configuration, basics, light

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