This topic covers the process of joining ISL Light session via Mobile Application. Please select the appropriate mobile operating system:
Note: In order to join a Remote Support session, you must first install the ISL Light App from the Google Play Store.
Enter the Session Code provided by the Operator and tap the "Join Session" button.
You are now sharing the screen of your Android device.
View the information below for details about the connection on your specific device.
Samsung Device running Android 4.2.2+
Your remote operator has full control over your device and can see your screen.
Note: In order to use the ISL Light app on your Samsung smartphone, you first need to set up KNOX. Learn how to do that here.
Any Android device running Android 5.0+
Your remote operator can see a live screen share of your device, but cannot take control.
Any other Android device
Your remote operator can view any screenshots you choose to send to them.
To take a screenshot, press and hold the "power" button and the "volume down" button together.
Note: In order to join a Remote Support session, you must first install the ISL Light app from the App Store.
Enter the session code provided by the operator and tap "Join Session".
Tap the "Tap Icon to Start Screen Broadcast".
Tap the "Screen Broadcast" button.
You are now sharing your screen with the operator.