Join via Mobile App

 

This topic covers the process of joining ISL Light session via Mobile Application. Please select the appropriate mobile operating system for you:


Android

Note: In order to join a Remote Support session, you must first install the ISL Light App from the Google Play Store.


Step 1

Click the "three dots button" to access the popup menu.


Step 2

Select "Join Session".


Step 3

Enter the session code.


Step 4

Click "Join Session" to join.

 

Step 5

You are now connected! View the information below for details about the connection on your specific device.

Samsung Device running Android 4.2.2+

Your remote operator has full control over your device and can see your screen.

Note: In order to use the ISL Light app on your Samsung smartphone, you first need to set up KNOX. Learn how to do that here.

Any Android device running Android 5.0+

Your remote operator can see a live screen share of your device, but cannot take control.

Any other Android device

Your remote operator can view any screenshots you choose to send to them.

To take a screenshot, press and hold the "power" button and the "volume down" button together.


iOS

Note: In order to join a Remote Support session, you must first install the ISL Light app from the App Store.




Step 1

Tap menu icon on the top left.

 

Step 2

Tap "Join Session" at the top of the list.

 

Step 3

Enter the session code that should be provided by your remote operator.

 

Step 4

Tap "Join Session".

 

Step 5

You are now connected!

Please press the "Home" and "Lock" button on your device simultaneously to take a screenshot. This will be shown to your remote operator so that they can view an image of your screen.


Windows 10 Mobile

Note: In order to join a Remote Support session, you must first install the ISL Light Client app from the Windows 10 Mobile store.


Step 1

Run the ISL Light Client app.


Step 2

Enter session code given from your operator. Than click "Join" to join the session.

 

Step 3

You are now sharing mobile screen with operator.

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