Join via Mobile App
This topic covers the process of joining ISL Light session via Mobile Application. Please select the appropriate mobile operating system for you:
Note: In order to join a Remote Support session, you must first install the ISL Light App from the Google Play Store.
Click the "three dots button" to access the popup menu.
Select "Join Session".
Enter the session code.
Click "Join Session" to join.
You are now connected! View the information below for details about the connection on your specific device.
Samsung Device running Android 4.2.2+
Your remote operator has full control over your device and can see your screen.
Note: In order to use the ISL Light app on your Samsung smartphone, you first need to set up KNOX. Learn how to do that here.
Any Android device running Android 5.0+
Your remote operator can see a live screen share of your device, but cannot take control.
Any other Android device
Your remote operator can view any screenshots you choose to send to them.
To take a screenshot, press and hold the "power" button and the "volume down" button together.
Note: In order to join a Remote Support session, you must first install the ISL Light app from the App Store.
Tap menu icon on the top left.
Tap "Join Session" at the top of the list.
Enter the session code that should be provided by your remote operator.
Tap "Join Session".
You are now connected!
Please press the "Home" and "Lock" button on your device simultaneously to take a screenshot. This will be shown to your remote operator so that they can view an image of your screen.
Windows 10 Mobile
Note: In order to join a Remote Support session, you must first install the ISL Light Client app from the Windows 10 Mobile store.
Run the ISL Light Client app.
Enter session code given from your operator. Than click "Join" to join the session.
You are now sharing mobile screen with operator.