Join via Mobile App

 

This topic covers the process of joining ISL Light session via Mobile Application. Please select the appropriate mobile operating system for you:


Android

Note: In order to join a Remote Support session, you must first install the ISL Light App from the Google Play Store.

Step 1

Enter the Session Code provided by Operator and tap "Join Session" button.


Step 2 

You are now sharing the screen of your Android device. 


View the information below for details about the connection on your specific device.

Samsung Device running Android 4.2.2+

Your remote operator has full control over your device and can see your screen.

Note: In order to use the ISL Light app on your Samsung smartphone, you first need to set up KNOX. Learn how to do that here.

Any Android device running Android 5.0+

Your remote operator can see a live screen share of your device, but cannot take control.

Any other Android device

Your remote operator can view any screenshots you choose to send to them.

To take a screenshot, press and hold the "power" button and the "volume down" button together.


iOS

Note: In order to join a Remote Support session, you must first install the ISL Light app from the App Store.


Step 1

Enter the session code provided by operator and tap "Join Session".


Step 2

Tap Icon to Start Screen Broadcast.


Step 3

Tap "Screen Broadcast" button.


Step 4

You are now sharing your screen with the operator.


Windows 10 Mobile

Note: In order to join a Remote Support session, you must first install the ISL Light Client app from the Windows 10 Mobile store.

Step 1

Run the ISL Light Client app.


Step 2

Enter session code given from your operator. Than click "Join" to join the session.

 

Step 3

You are now sharing mobile screen with operator.


Related Articles:

Join via Email Invitation

Join via Website

Join via Desktop App - ISL Light Client

Join via Desktop App - ISL Light

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