This topic covers the process of joining ISL Light session via Mobile Application. Please select the appropriate mobile operating system:
Android
Note: In order to join a Remote Support session, you must first install the ISL Light App from the Google Play Store.
Step 1
Enter the Session Code provided by the Operator and tap the "Join Session" button.
Step 2
You are now sharing the screen of your Android device.
View the information below for details about the connection on your specific device.
Samsung Device running Android 4.2.2+
Your remote operator has full control over your device and can see your screen.
Note: In order to use the ISL Light app on your Samsung smartphone, you first need to set up KNOX. Learn how to do that here.
Any Android device running Android 5.0+
Your remote operator can see a live screen share of your device, but cannot take control.
Any other Android device
Your remote operator can view any screenshots you choose to send to them.
To take a screenshot, press and hold the "power" button and the "volume down" button together.
iOS
Note: In order to join a Remote Support session, you must first install the ISL Light app from the App Store.
Step 1
Enter the session code provided by the operator and tap "Join Session".
Step 2
Tap the "Tap Icon to Start Screen Broadcast".
Step 3
Tap the "Screen Broadcast" button.
Step 4
You are now sharing your screen with the operator.
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