Join via Desktop App - ISL Light Client

 

This topic covers the process of joining a session by downloading the ISL Light Client for all three major operating systems. Please choose the appropriate one for you:


Windows

Step 1

Click "Downloads" button in the header of webpage.

 

Step 2

Click "ISL Light Client 4" button to download ISL Light Client.

 

Step 3

Click "Run" button in security warning window to open ISL Light Client.

 

Step 4

Enter session code given from your operator. Than click "Join" to join the session.

Note: On Windows you will be prompted with a UAC (User Account Control) notification, please click "Yes" to this so that the Supporter can begin working on your computer.


Step 5

You are now connected with operator.


OS X

Step 1

Click "Downloads" button in the header of webpage.


Step 2

Click "ISL Light Client 4" button to download ISL Light Client.


Step 3

Double click the downloaded .dmg file to mount it.


Step 4

Double click the ISL Light Client icon to launch the program.


Step 5

Click "Open" to proceed. Depending on your security settings this step might be skipped.


Step 6

Enter the session code given from your operator. Than click "Join" to join the session.


Step 7

You are now connected with operator.


Linux

Step 1

Click "Downloads" button in the header of webpage.


Step 2

Click "ISL Light Client 4" button to download ISL Light Client.


Step 3

Save the .zip file that is downloaded. It contains ISL Light Client.


Step 4

Extract the .zip file downloaded in previous step.


Step 5

Double click the executable to run ISL Light Client.


Step 6

Enter the session code given from your operator. Than click "Join" to join the session.


Step 7

You are now connected with operator.

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