Connect via Website - My Account

 

Step 1

Click the "Log In" button at the top right corner of the ISL Online home page.

 

Step 2

Enter your email or username and password  than click the "Log In" button.

If you do not have your ISL Online account, please refer to this topic: Create an Account

Note: If you have created an ISL Online domain in your ISL Online account, the username should be entered in a \\your-domain\username form (e.g. \\mycompany\john)

 

Step 3

Click on "Start New Session" button in Remote Support tab.

 

Step 4


Click "Run" button in security warning window to open ISL Light.

 

Step 5

Click "Invite" button to open session invitation.

Note: Click on "Session Code" to copy/paste the session URL or session code. The client runs the link or enters the session into ISL Light Client or at www.islonline.net. Please refer to topic: Join as Customer for more information. 


Step 6

Type customers email and click "Send" button. 

Once customer runs the "email invitation" link on his computer you will be connected.


Step 7

Now you can control remote computer.


Related Articles:

Ways to Connect (Client)

Set Unattended Access via Email

Connect to Unattended Computer

Features Overview

Tags: connect via website, ways to connect, operator, website, start session

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