From within your ISL Online Account you can view detailed reports on products such as Remote Support, Live Chat, Web Conference. You can also view detailed analysis on your account by choosing from License Usage, Pay Per Use and Account History.
When you highlight over a report it will highlight meaning by a single click you can load your desired report.
Remote Support (ISL Light) Usage Report
Note: Chat transcripts for ISL Light sessions can be enabled by either enabling the End-of-Session dialog or contacting us at: firstname.lastname@example.org and we will enable it for your domain.
Live Chat (ISL Pronto) Usage Report
- O2O = Operator to Operator.
- V20 = Visitor (Web Visitor) to Operator
Web Conference (ISL Groop) Usage Report
License Usage - View License Usage Statistics
PayPerUse - View Your Minutes Available
Account History - View Key Activation History