ISL Conference Proxy Reports

 

Under the reports tab there are two reports to choose from:


ISL Light

Report displays the history of ISL Light sessions made.

Report consists of 4 parts::

  • Filters - Filter the reports by domain and time range.
  • Session Chart - Displays a chart of daily sessions. Hover over the graph for more information about sessions in that interval.
  • Session Statistics - Contains aggregated data about all listed sessions.
  • Session List - Lists all sessions that match selected filters. On the bottom left-hand side, you can select number of sessions listed per page and switch between pages. On the bottom right-hand side, you can export the sessions.

  • Press the  button to select which session fields should be displayed for each session. Here you can also enable the custom fields to be visible if there are any present.


ISL Pronto

Report displays the history of ISL Pronto sessions made.

Reports consist of 5 parts:

  • Filters - Filter the reports by domain and time range.
  • Session Chart - Displays a chart of daily sessions. Hover over the graph for more information about sessions in that interval.
  • Pie chart of Answered vs Missed chats
  • Session Statistics - Contains aggregated data about all listed sessions.
  • Session List - Lists all sessions that match selected filters. On the bottom left-hand side, you can select number of sessions listed per page and switch between pages. On the bottom right-hand side, you can export the sessions.

  • Press the button to select which session fields should be displayed for each session. Here you can also enable the Custom Fields and Poll Field(for more information see customer satisfaction poll) to be visible if there are any present.


Anchor link

Whenever a report is customized, the changes are saved in report link as an anchor. You can copy the link sand the same report will be shown. For the link to work, a user needs to be logged in.


Exporting

By clicking the "export" button in the bottom right hand corner, you can export all sessions from the current report (selected filters are included) in CSV (Comma-Separated Values).

You can choose from three different file formats:

  • CSV (";") - csv file delimited by semicolon
  • CSV (",") - csv file delimited by comma

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