Note: Check the list of printers available to the client side before we begin.
Tick the "Share printer with other side" box to enable remote printing.
Select which printer you wish to share with the client from the list. Selected printer will be highlighted in blue when selected.
Note: In this example we renamed a pdf printer to ISL Shared Printer.
Click OK to confirm the printer selection and start the installation of necessary drivers on the client's side.
Client has to confirm the driver installation
Once the client confirms the installation the appropriate drivers will be sent and installed on the remote machine.
Both you and the client will be notified in the chat when the shared printer is installed.
Select ISL Remote Printer from the list of available printers on the client side when printing a document to send it to your local machine.
Note: Shared printer will always be displayed as ISL Remote Printer on the client side, regardless of the name of the printer on your local machine, to avoid confusion.
Notification will be displayed on the client side of the printing progress.
Both sides will be notified in the chat when Desk receives the print job.
Save the received file or let your local printer print it out.
Note: Since we shared a pdf printer, we were prompted to save the received print job as a pdf file. If you share a physical printer with the client then the received print job will be printed out at this point.