General Information
On 16th of October the following was released:
- ISL Light Integration 1.0 for Freshdesk by Freshworks (build=78e8092f5004c271ce29b72eb8bd42135b73e0c9)
Improvements
Integration - Freshdesk by Freshworks - Prepare initial implementation of the integration [ISLCONFPROXY-3367] More
Description
A new Freshedsk integration was developed. The integration allows Freshdesk users to start ISL Light sessions and invite clients directly from Freshdesk tickets. The integration will also automatically populate the ISL Light session with Freshdesk information such as the ticket ID and client's email address. On ISL Light session end a session report including the chat transcript is generated and posted into the Freshdesk ticket.
Integration - Freshdesk by Freshworks - Replace username and password (utils/login/1) login with OAuth2 [ISLCONFPROXY-3227] More
Description
The Fresdesk integration was slightly amended to utilize OAuth2 authorization. The integration now only asks for authorization on first use. If authorized the token is securely stored and used on all further uses.