Restart and Reconnect allows the operator to restart the remote computer while keeping the remote support session active. Once the remote computer finishes restarting, the session automatically reconnects.
Important: Before enabling Restart and Reconnect, you must first enable Administrative Mode. See the Administrative Mode article for full instructions.
How to enable Restart and Reconnect
Step 1
Click the Tools icon in the top bar and navigate to Administrative Mode - Enable Restart and Reconnect
Step 2
Select Enable Restart and Reconnect.
Once enabled, the following restart options become available:
- Restart
- Restart into Safe Mode
- Force Restart
- Force Restart into Safe Mode
Step 3
Select the required restart option. The remote computer will begin restarting. During the restart, desktop sharing is temporarily paused while the connection is being re-established.
Once the remote computer has restarted, the ISL Light session automatically reconnects. The operator can then continue working with the remote computer in the same session.