Whiteboard Tools

 

Whiteboard tools allow you to help the client quickly by drawing on their screen or placing pointers while they are in control. The following options are present:


Eraser

Click on the Eraser button to remove any markings and drawings you placed on the client's screen. 


Note: Markings are automatically deleted after a time interval. Default time interval is 10s.

Note: Right-click on the Eraser button to set a different time interval or disable a timeout.


Marker

Click on the Marker button and your mouse pointer changes to a marker. You can now draw on the client's screen to enhance the support experience.

Note: To remove drawings click the Eraser button or they will get cleared up automatically after a time period.


Pointer

Click on the Pointer button and a pointer will be placed on the client's screen wherever you click. 

Note: To remove pointers click the Eraser button or they will get cleared up automatically after a time period.


Remote Control

Click the Remote Control button to turn your mouse pointer back to normal and continue controlling your client's computer. 



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