Install on OS X


Step 1

Download ISL Pronto from our website and click "Run" button.

Note: You can download all the ISL Online products at

Step 2

Double click the downloaded .dmg file to mount it.

Step 3

Click the ISL Pronto icon to begin the installation.

Step 4

Click "Continue" to proceed with installation. 

Step 5

Click "Open" if the security prompt pops up and enter your administrative password to allow the installation to continue.

Step 6

Click "Close" when installation is done to close the installer. Start ISL Pronto from Applications folder if it does not start automatically.

Step 7

Enter the information about the user and click "OK" to establish the connection.

Server: islpronto-*

Username: \\XXXDOMAINXXX\username (where XXXDOMAINXXX is the ISL Online Domain you created within your account and username is this operator's username)

Password: password (where password is supporter's password)

Description: (anything you like, XXXDOMAINXXX is a good choice)

Step 8

Wait for another operator or client to join and begin chatting with them. The installation is complete.

Was this article helpful?