End-Of-Session Dialog


Note: Enabling End-of-session dialog enables the chat transcript of the session to be logged as well. To enable chat transcript logging without End-of-Session dialog, please contact us at: support@islonline.com and we will enable that option for your domain.

Hosted service users can add an End-Of-Session (EOS) dialog to ISL Light, which is a simple text input form that is displayed to the user at the end of each ISL Light session. 

User can type in comments regarding the latest session (session purpose, client's problem, if / how it was resolved etc.). The End-Of-Session dialog is saved for each session and can be viewed under the reports within your ISL Online account.

Video Tutorial


Example: End-Of-Session dialog ISL Light

You can enable or disable a simple End-Of-Session dialog for a specific user or configure it for multiple users (domain members) on the domain level. For more information please refer to End-Of-Session dialog manual.

If you have any questions regarding session dialogs or if you would like to customize the End-Of-Session dialog, please contact us via e-mail at support@islonline.com or come to our live chat (simply go to http://www.islonline.com/ and click the Live Chat button in the bottom-right corner of the page).

Server license users: The procedure for server license differs from the procedure for hosted service users - please go to this topic for more information.

Tags: final conversation, closing talk

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