Change Screen Resolution feature allows you to modify the screen resolution of the remote computer. By changing the screen resolution, you can optimize the remote session for different display sizes and resolutions, making it easier for the operator to view and control the remote desktop.
Please Note: The availability of the "Change Screen Resolution" feature for remote support depends on the remote computer's operating system and software. When the remote computer is running ISL Light Client, the feature IS NOT currently supported. However, the feature is available on Windows when using ISL Light with the Join window (Ctrl+J) or ISL AlwaysOn for remote access.
To access the "Change Screen Resolution" feature during a remote session, follow these steps:
Click on the "Settings" button from the toolbar and hover over "Screen Resolution". Click "Change Screen Resolution" to open the wizard.
Note: You can also select the resolution from the list of "Monitor n" where available screen resolutions for the remote computer will appear.
Select your local monitor to apply the optimal screen resolution to the remote computer.
Click "Apply" button to change remote screen resolution.
The screen resolution has been changed.
Step 4 (Optional)
After the session is over, the desktop icons and resolution settings revert to the original state. You can also revert to the original state from the "Change Screen Resolution" overlay and click the "Revert to Original Resolution" link.