Enable Browser Popups
Every supporter should disable popups or add Autotask to exceptions otherwisethe LiveLinks won’t work.
Google Chrome
Go to Settings > Show advanced settings > Privacy > Content settings > Pop-ups and select “Allow all sites to show popups“ or add an exception “*.autotask.com”.
Mozilla Firefox
Go to Preferences > Content > Pop-ups.
Deselect Block pop-up windows or add an exception for your Autotask URL (e.g.http://ww2.autotask.com),