With the help of filters you are able to setup two (or more) groups of supporters, e.g. group 1 (filter sales) represents sales supporters and group 2 (filter tech)represents technical supporters. You can then put two chat live buttons on your web page, one for sales and the other for technical support.
Click "Configure Live Chat" from the "User" tab in my account.
Click "Filters..." link from user row and check "Tech" filter.
User has been added to "Tech" filter.
Note: You can assign more than one filter to a user.
User has been added to "Tech" filter also in ISL Pronto.
Let us assume you have ISL Pronto setup on a certain webpage (e.g. your online shop section) and would like the ISL Pronto button on that page to trigger only a certain filter - this can be achieved by adding a special parameter filter=FILTERNAME to your ISL Pronto script line, like this (replace FILTERNAME with the filter you created, e.g. sales):
Our next example will show you how to modify your web page to include two ISL Pronto buttons, one for sales support and the other for technical support:
- Put this script code at the bottom of the page, just before </body>:
- Put this code to a location where you wish to have the ISL Pronto chat buttons:
<p><a href="mailto:sales@YOUR_DOMAIN.com" id="pronto_sales">Leave a message (sales)</a></p> <p><a href="mailto:tech@YOUR_DOMAIN.com" id="pronto_tech">Leave a message (tech support)</a></p>
Lastly we can hide clients not matching supporters filter. For example: We don't want the sales supporters to receive tech clients and vice versa. To enable this feature please contact us via e-mail at firstname.lastname@example.org.