General Information
On 18th of December 2018 the following was released:
- ISL Pronto 4.4.1845.16 for Windows (release_date=2018-12-18, Build=b07b7451ba45a443efbbc0423ef1e7dcff663a26, platform=win32, os_version=0x06010000-0x7fffffff)
- ISL Pronto 4.4.1845.16 for Mac (release_date=2018-12-18, Build=b07b7451ba45a443efbbc0423ef1e7dcff663a26, platform=mac, os_version=0x0a0800-0x0affff)
- ISL Pronto 4.4.1845.16 for Linux64 (release_date=2018-12-18, Build=b07b7451ba45a443efbbc0423ef1e7dcff663a26, platform=linux64)
All updates have release date set to 2018-12-18. Your ESS will need to be same or higher to be able to update your server. This release is available to all countries except Japan.
Upgrading to new version
Hosted service users please check Upgrading Hosted Service.
Server license users please check Upgrading Server License.
Improvements
ISL Pronto - Desktop - Upgrade mbedTLS from 2.2.1 to 2.7.7 (SECURITY) [ISLPRONTO-1259] More
DescriptionInternal library mbedTLS library was updated to version 2.7.7 due to security vulnerabilities.
ISL Pronto - Desktop - Auxiliary supporter states in ISL Pronto Desktop support (FEATURE) [ISLPRONTO-1088] More
DescriptionAdded support for showing and selecting additional supporter states ( user-defined states ).
ISL Pronto - Desktop - Auto answer on client filter change (FEATURE) [ISLPRONTO-1089]More
DescriptionClient auto-assignment was performed during client initialization. If client experienced a change in state , such as transfer to another filter, the assignment was not rerun. ISL Pronto now also supports auto-answer initialization when client changes state ( was assigned to a different filter ).
ISL Pronto - Desktop - Leave chat on transfer option (FEATURE) [ISLPRONTO-1099] More
DescriptionAdded support for automatically leaving chat when transferred to another operator. In order to enable this functionality users have to enable the following setting in ISL Pronto Settings:
Leave automatically when I transfer the chat
ISL Pronto - Desktop - Do not save login credentials in ISL Pronto (FEATURE) [ISLPRONTO-1103] More
DescriptionISL Pronto now supports the option that users credentials are not stored. When login is performed user will be asked for credentials. In order to enable this, users have to disable the following in ISL Pronto settings:
Save login credentials
ISL Pronto - Desktop - Saved credentials setting GUI improvement (FEATURE) [ISLPRONTO-1108] More
DescriptionUsername and password fields were removed from new connection setting window and replaced with saved credentials field in the connection settings panel. Login is now fully implemented with the new login popup window. In case the server is old and the new CoreLogin module is not available, settings user interface will switch back to old username and password fields automatically.
ISL Pronto - Desktop - added identifier to ATv1 connections in log files (FEATURE) [ISLPRONTO-1111] More
DescriptionISL Pronto debug log now includes identifier for connections made to ISL Conference Proxy.
ISL Pronto - Desktop - Update ISL Pronto About box (FEATURE) [ISLPRONTO-1113] More
DescriptionAbout box was redesigned according to internal brand style guide and now includes build information and crash links functionality.
ISL Pronto - Desktop - Add support for automatic key upgrade RSA 2048 (FEATURE) [ISLPRONTO-1116] More
DescriptionIn these release, flag for enabling custom RSA keys is enabled. Flags that are enabled are:
- 2017-03-16 LIB-746 automatic key upgrade
- 2017-03-22 LIB-746 disallow cert v1 downgrade
- 2017-03-22 LIB-746 disallow invalid certs
So ISL Pronto will automatically use stronger key, it will prevent key downgrade (for instance, from 2048bit RSA key to 1024bit RSA key), and it will not allow invalid certs.
ISL Pronto - Desktop - Support file:// for custom PAC (FEATURE) [ISLPRONTO-1138] More
DescriptionIn previous versions ISL Pronto only allowed to specify path to web proxy PAC file via http or https protocol. ISL Pronto now allows users to specify web proxy PAC file via path on local drive (file:// ).
ISL Pronto - Desktop - Webapi2 client should report agent info when connecting (FEATURE) [ISLPRONTO-1248] More
DescriptionISL Pronto now reports agent information when connecting with webapi2 client. Agent information consists of application version and host information.
ISL Pronto - Desktop - Add host header to CONNECT (FEATURE) [ISLPRONTO-1249] More
DescriptionFixed an issue where AutoTransport transports did not include HTTP "Host" header. AutoTransport functionality was redesigned, transports now always include the HTTP "Host" header.
ISL Pronto - Desktop - Remove disabled basic statuses from dropdown (FEATURE) [ISLPRONTO-1251] More
DescriptionAdded support for hiding disabled basic status for an operator. With multiple connections inside ISL Pronto the global status may be selected ( even though it's hidden for a specific connection ). In that case the connection will be marked in red ( unsupported state ).
ISL Pronto - Desktop - Report chat leave reason (FEATURE) [ISLPRONTO-1263] More
DescriptionAdded logging which shows the reason why certain chat was left by the operator. The reason can be a normal chat close, transfer chat to another supporter, transfer chat to filter, etc.
ISL Pronto - Desktop - Do not count ended chats as active for max_chats quota (DEFECT) [ISLPRONTO-1097] More
DescriptionWhen counting the number of current active chats with clients, the number also included ended chats (chats still open on operator side). This caused that operators status was still set to busy even though it should switch back to available, thus being able to receive new chats. The counting was redesigned and it no longer counts chats that have ended but are still open on operator side.
The defect was fixed.
ISL Pronto - Desktop - Crash and memory leak in webapi2 client (DEFECT) [ISLPRONTO-1130] More
DescriptionIn some cases ISL Pronto application crashed when webapi call was initiated. Webapi library was redesigned and it should no longer cause crashes of ISL Light application.
The defect was fixed.
ISL Pronto - Desktop - Crash in rqueue report function (DEFECT) [ISLPRONTO-1131] More
DescriptionUsers may have experienced crash of ISL Pronto application when reconnect procedure was initiated. The issue was that reconnect queue was not working correctly. The reconnect queue was redesigned and users should no longer experience crashes of ISL Pronto application.
The defect was fixed.
ISL Pronto - Desktop - Autotransport accepts 200 OK text/html by http proxy as success should reject (DEFECT) [ISLPRONTO-1133] More
DescriptionThe autotransport library which is used for creating connections accepted 200 OK text/html response ( which may include captcha, challanges, ... ) returned by the web-proxy even though it should not. The library now checks not just the status code but also the content and rejects the tunnel creation if the content is not HTML tunnel content-type.
The defect was fixed.
ISL Pronto - Desktop - Reject remote IPC clients (DEFECT) [ISLPRONTO-1137] More
DescriptionAdded additional security to NamedPipes so that ISL Pronto pipes cannot be accessed remotely.
The defect was fixed.
ISL Pronto - Desktop - Do not end chat on transfer (DEFECT) [ISLPRONTO-1227] More
DescriptionIn some cases with special configuration of ISL Pronto settings (end chat automatically when client leaves, auto answer chats, ... ) the chat with client was automatically ended even though it was supposed to be transferred to the second operator. Functionality of transferring client chats between operators was redesigned. Transferring of client chat should no longer end chat.
The defect was fixed.
ISL Pronto - Desktop - Fixed crash on connect timeout (DEFECT) [ISLPRONTO-1252] More
DescriptionFixed an issue where ISL Pronto could crash when using simple network on windows and when connect_timeout was set to 0. The same crash occurred when the client established the connection at the same time the timeout occurred.
The defect was fixed.
ISL Pronto - Desktop - Operator name changes color at some point (DEFECT) [ISLPRONTO-1261] More
DescriptionFixed an issue where the colors of typed text inchat would change when opening the 'About' page in ISL Pronto. Colors are now no longer changed incorrectly.
The defect was fixed.