ISL Light 4.4.1737.11 + Desktop plugin 4.4.1737.11 for Windows (2017-10-25)

General Information

On 25th of October the following was released :

• ISL Light Desk 4.4.1737.11 for Windows (release_date=2017-10-25, build=e739249c6c6d6c313c019276d5ee57ac7666d9d8, platform=win32,os_version=0x6010000-0x7fffffff)
• ISL Light Client 4.4.1737.11 for Windows (release_date=2017-10-25, build=e739249c6c6d6c313c019276d5ee57ac7666d9d8, platform=win32,os_version=0x6010000-0x7fffffff)
• Desktop Control plugin 4.4.1737.11 for Windows (release_date=2017-10-25, build=e739249c6c6d6c313c019276d5ee57ac7666d9d8, platform=win32)

All updates have release date set to 2017-10-24. Your ESS will need to be same or higher to be able to update your server. This release is available to all countries except Japan.

Upgrading to new version

Hosted service users please check Upgrading Hosted Service.

Server license users please check Upgrading Server License.

Improvements

ISL Light - Desktop v3 - Add customization option for "allow remote desktop control" on first screen of ISL Light Client (FEATURE) [ISLLIGHT-3067] More

Description

New command line parameter was added, that allow users to customize if "Allow remote desktop control" checkbox in ISL Light Client v3 in checked or unchecked.
Command line parameter is following:
--on-load "customization?preselect_allow_remote_desktop_control=[true|false]"

ISL Light - Desktop v3 - Implement 2FA authentication (FEATURE)[ISLLIGHT-4259] More

Description

Added support for two-factor authentication in ISL Light Desk (v3 codebase) application. When this option is enabled ( ISL Light Desk Settings - Previews - Enable support for two-factor authentication login ) ISL Light Desk will use two-factor authentication mechanism. The second step depends on user selected method.

ISL Light - Desktop v3 - Use ISSC DPMS for black screen on Windows 8 or newer (FEATURE) [ISLLIGHT-4558] More

Description

Added support for enabling black screen on remote computer using ISSC DPMS driver (Display Power Management Signaling) on Windows 8 or newer. The installation of ISSC DPMS driver can be triggered on operator side by enabling black screen functionality. Administrative privileges are required when installing the DPMS driver. Administrative privileges are only required for initial installation. Users can decide and remove ISSC DPMS by going into settings under Remote Desktop and click on "Uninstall driver". On Windows 8.1 users can decide to use either the new implementation ( with DPMS driver ) or the old implementation ( using Win95 API to shutdown monitor ) during initial installation.

IMPORTANT NOTICE: In some cases operator can see the black screen option enabled but on remote computer the monitor is not turned off. Turning off monitor depends on capabilities of the graphics card. There is no feedback whether monitor was turned off.

ISL Light - Desktop v3 - Add an option to set the default whiteboard erase timeout (FEATURE) [ISLLIGHT-4586] More

Description

Added support for new command line arguments which sets the default erase timeout for whiteboard.
Command line parameter is following:
--on-connect "desktop?whiteboard=[disabled|5s|10s|manual]"

ISL Light - Desktop v3 - Add possibility in ISL Light v3 to open chat transcript in text editor (FEATURE) [ISLLIGHT-4684] More

Description

Added option to open chat transcript in text editor. To do so, user must right click on chat and click on "Open in text editor".

ISL Light - Desktop v3 - Add an option to touch pad to clear the session code input field (FEATURE) [ISLLIGHT-4721] More

Description

Added "Enter" and "Backspace" button to touch pad on ISL Light Client. Users are now able to remove numbers from input using "backspace" on touch pad or confirm session code by pressing "return" button on touch pad.

ISL Light - Dekstop v3 - Remove interactive service flag from desktop stream proxy (ISLLightService) (FEATURE) [ISLLIGHT-4736] More

Description

Users may have seen an error in Windows Events viewer when admin mode was enabled on remote machine. The service was started in interactive mode which caused the error in Event viewer. Interactive mode was disabled, event viewer will no longer show error when enabling admin mode.

The defect was fixed.

ISL Light - Desktop v3 - Improve logs for user actions (FEATURE) [ISLLIGHT-4749] More

Description

Improved log of ISL light by adding user triggered actions to it. When an action is initiated, the action performed will be written into log. Users are now able to deduct from log file who stopped the session

ISL Light - Desktop v3 - Missing Invite operator in Tools menu (DEFECT) [ISLLIGHT-4331] More

Description

 Invite operator menu was missing from tools menu. This was now redesigned, so that Invite operator menu is now also accessible from tools menu.

The defect was fixed.

ISL Light - Desktop v3 - Mouse alignment issues after changing the scaling factor but not logging out (DEFECT) [ISLLIGHT-4351] More

Description

ISL Light Client and ISL Light Desk applications are now DPI aware. Both applications now handle dynamic DPI situations (they are expected to detect and respond to DPI changes at runtime). Mouse alignment, partial screen visibility and several other DPI related issues are now improved, when running remote support sessions on remote computers, that are using multiple displays with different DPI values.

The defect was fixed.

ISL Light - Desktop v3 - Bad readability of green text on white ISL Light v3 desktop sharing bar (DEFECT) [ISLLIGHT-4692] More

Description

Green color of text on ISL Light Client desktop sharing toolbar, indicating the remote user control, has been changed to a darker shade of green, to improve the readability of text on its background.

ISL Light - Desktop v3 - Misaligned buttons in the touch pad within ISL Light Client (DEFECT) [ISLLIGHT-4722] More

Description

Buttons on numeric keyboard were not aligned properly. Alignment and even distribution of the numeric keyboard buttons has been improved.

The defect has been fixed.

ISL Light - Desktop v3 - Numeric keyboard button is marked as pressed after key up event (DEFECT) [ISLLIGHT-4735] More

Description

Buttons on numeric keyboard were visible as pressed after button was not selected anymore. This was redesigned, buttons will not longer stay highlighted after being pressed and loosing focus.

The defect was fixed.

ISL Light - Desktop v3 - Whiteboard tool drawing visible only on part of a screen (DEFECT) [ISLLIGHT-4750] More

Description

Certain multi-monitor setups with different DPI scaling settings caused whiteboard tool marker not being drawn on whole monitor area, where DPI was enabled. Virtual windows on secondary monitors are now positioned correctly and span over whole monitor area, making whiteboard tool marker visible on whole monitor region.

The defect was fixed.

ISL Light - Desktop v3 - Plugin loading does not complete and dialog remains open (DEFECT) [ISLLIGHT-4752] More

Description

Progress bar window for downloading plugins of ISL Light Desk/Client remained open and showed plugin download as not completed even though the plugin was already correctly downloaded and extracted. The issue was only in displaying the status of download progress, which was now redesigned and should show actual state. The progress bar dialog should now close after completed download.

The defect was fixed.

ISL Light - Desktop v3 - Download Recording plugin first (DEFECT)[ISLLIGHT-4776] More

Description

Download order of plugins has been changed. Recording plugin is now downloaded before other plugins and its stream is now initialized earlier. This results in desktop and video stream not being restarted anymore.

The defect has been fixed.