Change BMC Remedy Forms

We will change main Help Desk form, but this instructions can be applied to any existing form.

Step 1

In developer studio expand server, All Objects and double click on Forms.

Step 2

In the right panel form list should appear. Expand Filtering options and write HPD:Help in the filtering text box as shown in the image above.

Step 3

Double click HPD:Help Desk form in the list to open the form.

Step 4

In the tabbed section right click on one of the tabs and select Add New Panel.

Configure the panel's properties:

• In Database section change name to ISL Light.
• In Display section, set Label to ISL Remote Support.

Step 5

Drag Character field from Data Fields section to add the field to Panel.

Configure the field's properties:

• In Database section change name to CPAddress.
• In Display section, set Label to CP Address, X to 5, Y to 5, Width to 260, Visible to False.
• Set Permissions to Public.

Step 6

Drag Character field from Data Fields section to add the field to Panel.

Configure the field's properties

• In Database section change name to sessionUsername.
• In Display section, set Label to ISL Username, X to 5, Y to 30, Width to 260, Visible to False.
• Set Permissions to Public.

 Step 7

Drag Character field from Data Fields section to add the field to Panel.

Configure the field's properties:

• In Database section change name to sessionPassword.
• In Display section, set Label to ISL Password, X to 5, Y to 55, Width to 260, Visible to False.
• Set Permissions to Public.

Step 8

Drag Character field from Data Fields section to add the field to Panel.

Configure the field's properties:

• In Database section change name to ticketID.
• In Display section, set Label to Ticket ID, X to 5, Y to 80, Width to 260, Visible to False.
• Set Permissions to Public.

Step 9

Drag Character field from Data Fields section to add the field to Panel.

Configure the field's properties:

• In Database section change name to WebAddress.
• In Display section, set Label to Web Address, X to 5, Y to 105, Width to 260, Visible to False.
• Set Permissions to Public.

Step 10

Drag Button field from Display Fields section to add the field to Panel.

Configure the field's properties:

• In Database section change name to sessionsRefresh.
• In Display section, set Button Label to Refresh ISL Remote Sessions, X to 8, Y to 360.
• Set Permissions to Public.

Step 11

Drag Button field from Display Fields section to add the field to Panel.

Configure the field's properties:

• In Database section change name to startIslLight.
• In Display section, set Button Label to Start ISL Remote Support, X to 174, Y to 360.
• Set Permissions to Public.

Step 12

Drag View field from Display Fields section to add the field to Panel.

Configure the field's properties:

• In Databasesection change name to sessionsView.
• In Displaysection, set LabeltoView Sessions, Xto 0, Yto 0, Widthto 640, Heightto 350.
• Set Permissionsto Public.

Step 13

Drag Panel field from Composite Fields section to add the field to Panel.

Configure the field's properties:

• In Databasesection change name to ISLLogo.
• In Displaysection, set Labelto ISL Online logo, Xto 640, Y to 0, Widthto 235, Heightto 78.
• In Imagesection set BackgroundImageto ISL:Logo.
• Set Permissionsto Public.