Users

 

When you select the Users tab, you are presented with a list of users.

You can filter the list by domain and/or by username and you can use standard wildcards like * and ?.

If you click Create user, you will be presented with the following options:

  • Domain (it is set to the default domain name, you can change it by clicking change)
  • User name (enter the desired username)
  • Password (enter the desired password)


Note: If you leave the password blank, the user will not be able to login or use ISL Online products, e.g. obtain an ISL Light session code.

  • Password again (confirm the password by entering it again)
  • Administrator account (Specify the account to be Administrator account. This type of account can log into configuration pages of ISL Conference Proxy and change the settings but can not log in to ISL Conference Proxy on standard pages to provide remote support.)

Note: To avoid Administrative permission being granted to the wrong user (e.g. accidental miss-click when setting up a large number of users, database write error etc.) the ISL Conference Proxy supports whitelist for administrative accounts. If you enable it, then an account has to be marked as Administrative in two different places. Setting can be found here:  Security - Administrator account whitelist (user IDs):

  • User must change password (force the user to change the password after logging in for the first time)
  • Full name (enter user's full name)
  • E-mail (enter user's e-mail address - recommended, so that the user can receive session invitations)
  • Nickname (enter user's nickname)

Click Create to create a new user.

After creating a new user or after clicking on an existing user, you will be presented with the following tabs:

  • General
  • Security
  • Programs
  • Plugins
  • ISL AlwaysOn
  • ISL Groop
  • ISL Light
  • ISL Pronto
  • Raw data

Please refer to the appropriate section below for more information about a certain tab:

General

The following options are available in this tab:

  • Login as user (Log into ISL Conference Proxy user web pages as this user without using a password)
  • Domain (use this option to change this user's domain)
  • Username (use this option to change the username)
  • Full name (use this option to change this user's full name)
  • E-Mail (use this option to change this user's e-mail address)
  • Nickname (use this option to change this user's nickname)
  • Password (use this option to change this user's password)
  • Login enabled (use this option to enable/disable this user)
  • Login valid after (use a time stamp value in the following form: YYYY-MM-DD HH:MM:SS)
  • Login valid before (use a time stamp value in the following form: YYYY-MM-DD HH:MM:SS)
  • Last password change (timestamp of last password change performed by this user)
  • User must change password (yes|no , set whether this  user has to change their password)
  • Password expiration interval ( 1w 2d 3h 4m 5s) (set custom password expiration time for this user)
  • Default program customization (enter the name of an existing customization to set it as the default program customization for this user)
  • Max concurrent usage (specify the concurrent limit for this user)
  • Software release policy country
  • Allow multilicense IDs (this is an internal parameter and it should not be changed)
  • External ID (this option is used for communication with external username databases)
  • Deny XMLMSG updates (To disable the XMLMSG functionality for this user, set this option to Yes.)

Click Save to save the changes made to this section.


Deleting a user

If you want to delete this user, check the checkbox next to the Delete user button, then click the Delete user button.

Important: If you delete a user then access to all the remote computers that were added by this user will be removed and you will have to re-add them again. If you have a large number of computers added by this user you can disable the user (disable the login for the user) without deleting him. This will keep the access to remote computer for other users. 

Security

The following options are available in this tab:

  • User privileges settings
  • User can view list of domains on server
  • User can view list of users in own domain
  • User can view list of users on server
  • User can view own sessions (specifies whether this user can view  his own sessions)
  • User can control own sessions (specifies whether this user can terminate his own sessions)
  • User can view sessions in domain (specifies whether this user can view sessions within his domain)
  • User can control sessions in domain (specifies whether this user can terminate any sessions within his domain)
  • User can view all sessions on server (specifies whether this user can view all sessions on server)
  • User can control all sessions on server (specifies whether this user can terminate any sessions on server)
  • View network status in /network_status (specifies whether users can view network status at /network_status)
  • User can change full name (specifies whether this user can change full name)
  • User can change e-mail (specifies whether this user can change e-mail address)
  • User can change nickname (specifies whether this user can change nickname)
  • User can change password (specifies whether this user can change password)
  • User can change time zone (specifies whether this user can change time zone)
  • Store last used language in account (specifies whether to save the last used language in account)
  • Valid password format (regex) (use this option to specify a valid password format using a regular expression)
  • Invalid password error (use this option to modify the invalid password error message)
  • Valid e-mail format (regex) (use this option to specify a valid e-mail format using a regular expression)
  • Invalid e-mail error (use this option to modify the invalid e-mail error message)
  • Error message for disabled mode (define the error message given when modules are disabled)
  • License specification ()
  • Enable email matching on authentication
  • Login password scheme (Select scheme for hashing and storing login passwords)

    • You can select between following options:
      • islhash1 - SHA-512 hash, selected by default, most secure amongst the available options.
      • islstatic1 - Internal reversible password scheme - LESS SECURE
      • plain text - passwords are stored in plain text
  • Use external authentication
  • One time passwords

Click Save to save the changes made to this section.

Programs

The following options are available in this tab:

  • Allow program (use this setting to enable or disable a certain program for this user)
  • Use branches for (use this setting to set branch preferences for a certain program for this user)
  • Order index for (Use this option to define the program download order for this user - default value is 0. Program with the highest order index has the highest priority and it will be downloaded instead of the latest version. If all program order indexes are the same, the latest version among them is used.)

Click Save to save the changes made to this section.

Plugins

The following options are available in this tab:

  • Allow plugin (use this setting to enable or disable a certain plugin for this user)
  • Download plugin (if set to Yes, a certain plugin is loaded immediately for this user, if set to No, it is loaded on demand)
  • Use branches for (use this setting to set branch preferences for a certain plugin for this user)
  • Order index for (Use this option to define the plugin download order for this user - default value is 0. Plugin with the highest order index has the highest priority and it will be downloaded instead of the latest version. If all plugin order indexes are the same, the latest version among them is used.)

Click Save to save the changes made to this section.

Actions

The following options are available in this tab:

  • Allow action (use this setting to enable or disable a certain plugin for this user)
  • Use branches (use this setting to set branch preferences for a certain action for this user)
  • Order Index (Use this option to define the action execution order for this user - default value is 0. Action with the highest order index has the highest priority and it will be executed instead of the latest version. If all actions order indexes are the same, the latest version among them is used.)

Click Save to save the changes made to this section.

ISL AlwaysOn

The following options are available in this tab:

  • ISL AlwaysOn enabled (use this option to enable/disable ISL AlwaysOn for this user)
  • ISL AlwaysOn valid after (use a time stamp value in the following form: YYYY-MM-DD HH:MM:SS)
  • ISL AlwaysOn valid before (use a time stamp value in the following form: YYYY-MM-DD HH:MM:SS)
  • Use ISL AlwaysOn username for ISL Light Desk (use this option to set whether ISL Light Desk uses the ISL AlwaysOn username or not)
  • ISL Light Desk username (use this option to set the desired username that will be used for ISL Light Desk for this user)
  • ISL Light Desk password (use this option to set the password for the username defined in the previous option)
  • ISL AlwaysOn start options (allows you to customize the way ISL AlwaysOn starts a session)
  • Use grouping functionality (use this option to enable/disable the sharing of computers in the list)
  • User (as guest) can share connection with owner in same domain (specify whether user can share computers with same domain users)
  • User (as guest) can share connection with owner on same server (specify whether user can share computers with same server users)
  • Maximum time span in session search (days) (use this option to limit the maximum time span for search)
  • User can use actions functionality (specify whether user is granted access to the actions area in the ISL AlwaysOn computers list)
  • User can use files functionality (specify whether user is granted access to the files shared for the computers in the ISL AlwaysOn list)
  • Special grant access cmd line (grant access to user by specifying a specific cmd line)
  • Which version of ISL AlwaysOn web interface to show
  • Execute following actions when access is granted (Automatically share newly created computer connection with specified user or all the users of specified domain)
  • Mail template for grant access invitation (allows you to customize the mail template shown when you grant a user an remote desktop invitation)
  • Mail template for file access invitation (allows you to customize the mail template for when you send files once session is established)
  • ISL AlwaysOn custom options (Quickstart&Overview)

Click Save to save the changes made to this section.

ISL Groop

The following options are available in this tab:

  • ISL Groop enabled (use this option to enable/disable ISL Groop for this user)
  • ISL Groop valid after (use a time stamp value in the following form: YYYY-MM-DD HH:MM:SS)
  • ISL Groop valid before (use a time stamp value in the following form: YYYY-MM-DD HH:MM:SS)
  • User can change personal image (user this setting to allow/prohibit the user to change the personal image)
  • User has sent invitations email history (use this setting to enable/disable sent invitations email history for this user)
  • Which version of ISL Groop web interface to show
  • Enable AutoTransportUDP communication (experimental)
  • Maximum size of file uploaded to file box (in MB)

Click Save to save the changes made to this section.

ISL Light

The following options are available in this tab:

  • ISL Light enabled (use this option to enable/disable ISL Light for this user)
  • ISL Light valid after (use a time stamp value in the following form: YYYY-MM-DD HH:MM:SS)
  • ISL Light valid before (use a time stamp value in the following form: YYYY-MM-DD HH:MM:SS)
  • Time limit (seconds) (use this option to set the maximum session duration for this user)
  • Allow termination of sessions from desk (enable this option to enable ISL Light versions prior to 3.1.1 to terminate a random session when concurrent limit has been reached)
  • Show user information (change this setting if you wish to omit some fields when showing session info for this user)
  • Send network interface list (enable this option to send a list of network interfaces upon connect)
  • Send chat transcripts after the session (set this option to Yes if you want chat contents to be saved in the session history)
  • Send live chat transcripts (use this option to enable/disable the sending of live chat transcripts for this user)
  • Message (use this option for specifying an inline definition of messages for this user)
  • Message file (use this option to specify a file that contains a definition of messages for this user)
  • Desk dialog (use this option for specifying an inline definition of ISL Light Desk's end-of-session dialog for this user - it must be a single line)
  • Desk dialog file (use this option for specifying a file that contains a definition of ISL Light Desk's end-of-session dialog for this user)
  • Desk runtime dialog packets ()
  • Client dialog (use this option for specifying an inline definition of ISL Light Client's end-of-session dialog for this user - it must be a single line)
  • Client dialog file (use this option for specifying a file that contains a definition of ISL Light Client's end-of-session dialog for this user)


Important: Only an end-of-session dialog can be specified using these four dialog options. To use other types of session dialogs, you need to create a customization. Please refer to the ISL Light manual for more information on using session dialogs.

  • Client runtime dialog packets ()
  • Desk code request IP filter (use this option to limit access for this user based on the IP and/or MAC address)
  • Desk user to Client IP filter ()
  • Program version filter ()
  • Generate short codes (use this option to enable the generation of short(er) session codes for this user)
  • Mail template for session code
  • Mail template for session end notification
  • Mail template for session transfer
  • Which version of ISL Light web interface to show
  • Stop session if features are unknown

Click Save to save the changes made to this section.

ISL Pronto

The following options are available in this tab:

  • ISL Pronto enabled (use this option to enable/disable ISL Pronto for this user)
  • ISL Pronto valid after (use a time stamp value in the following form: YYYY-MM-DD HH:MM:SS)
  • ISL Pronto valid before (use a time stamp value in the following form: YYYY-MM-DD HH:MM:SS)
  • Link to photo (use this option to specify the link to this user's photo - the image should have the same widht and height, optimally 85x85 pixels)
  • User can change link to photo (use this option to specify whether this user can change the link to the photo)
  • See client's text as they type (use this option to specify if this user can see what a client is typing before actually sending it)
  • See supporter's text as they type (use this option to specify if this user can see what a supporter is typing before actually sending it)
  • View other supporter's public chats (use this option to specify if this user can see other supporter's public chats)
  • View other supporter's private chats (use this option to specify if this user can see other supporter's private chats)
  • Delete chat content (use this option to specify if this user can delete chat content)
  • Close client chats (use this option to specify if this user can close client chats)
  • Edit canned responses
  • Reports custom field list (add custom report fields by id, each id separated by comma will create a new custom field in  pronto report module e.g. field1, field2, f3 admin has to enable this option first, before you can add custom fields as a standard user)
  • Reports custom field titles (assign titles to custom report fields, by default the title for custom field will be its id, you can change that by by assigning titles to ids separated by & sign e.g. field1=First Custom Field&field2=Second Field)
  • Show e-mail to clients
  • Start sound effects after (in seconds) (use this option to set the delayed start of chat notification sound effects)
  • Disable sound effects after (in seconds) (use this option to set the delay when to stop chat notification sound effects)
  • Scheduled hours (like 1-4=09:00-15:00;5=09:00-13:00) (use this option to set scheduled hours per day or per a group of days)
  • Close chat automatically when client leaves (enable this to close the chat when client leaves the chat session)
  • Close chat automatically when only the user is left (enable this to close the chat when client leaves the chat session and a supporter is the only one left in the chat)
  • End chat automatically when operator closes chat
  • Show clients not matching the supporter's filter (Set whether ISL Pronto client (operator program) should show all chats in Clients widget or just the chats matching filters they are a member of.)
  • Chat info link (specify the desired link here)
  • Open chat info when chat with client is closed (enable this to open the link specified above when the supporter closes the chat with a client)
  • Custom client info columns (tag1:title1;tag2:title2) (use this option to specify additional client info columns - tag1:title1, tag2:title2 etc.)
  • Custom client info data file
  • Hide URL field (enable this to hide URL in client data, both in current chat sessions and in the chat history)
  • Notify user, when client sees no available supporters (enable this to show a notification window if a supporter is a member of a certain filter and a client requests a supporter from another filter, but there are currently no supporters for that filter available)
  • Do not change to busy status when running ISL Light
  • ISL Light Desk custom parameters (use this option to specify custom parameters for ISL Light Desk that can be started within ISL Pronto)
  • ISL Light Desk command line (use this option to specify the command line for ISL Light Desk that can be started within ISL Pronto)
  • ISL Light Desk username (use this option to specify the username for ISL Light Desk that can be started within ISL Pronto)
  • ISL Light Desk password (use this option to specify the password for ISL Light Desk that can be started within ISL Pronto)
  • ISL Light Client custom parameters (use this option to specify custom parameters for ISL Light Client that can be started through a link within ISL Pronto)
  • ISL Light Client command line (use this option to specify the command line for ISL Light Client that can be started through a link within ISL Pronto)
  • Report status with HTTP events (use this option to enable/disable supporters' status reporting through HTTP events)
  • Status HTTP event interval in seconds (use this option to set the desired status reporting interval)
  • Maximum number of chats

Click Save to save the changes made to this section.

Bulk Files

The following options are available in this tab:

  • Upload file (allows you to select the file you wish to upload to Conference Proxy)
  • Select (allows you to select the file by checking the tick box)
  • Created by module (shows the name of the module the file is created by)
  • Parent object (shows the server it is located on)
  • File (shows the name of the file)
  • Download (allows you to download the file)
  • Size (shows the size of the file uploaded)
  • On srv. -1 (shows whether the file is shown on the server or not)

Raw data

This tab includes a low-level interface for creating a new key, modifying an existing key value or deleting an existing key.


Warning: Please use this menu entry only when instructed to do so by our technical support team. In such situations, you will receive detailed step-by-step instructions. Please use other tabs for configuring your ISL Conference Proxy users.

Tags: isl conference proxy, settings, user management

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