report/pronto/overview/filters/get/1

 

Returns the overview of chats for each filter in the domain.

Call

https://www.islonline.com/api/islonline-report/1-0/islonline-report.php?method=report/pronto/overview/filters/get/1

Parameters

token [string] (required)
    authentication token can be acquired by logging via API sso/login/1 method
uid [string] (required)
    user id can be acquired by logging via API sso/login/1 method
from [integer] (required)
    unix timestamp of the start of the period in question
to [integer] (required)
    unix timestamp of the end of the period in question
unit [string] (required)
    only 'day' is supported for now

Return Values

JSON data object - All fields depend on time period and time unit
    array of filters
    total_chats: number of total chats for this filter
    missed_chats: number of missed chats for this filter
    operators: object of operator objects
        operator_username:
            chats: total chats
            duration: total duration in seconds
            wait_time: total wait time in seconds
            avg_duration: average duration of a chat
            avg_wait_time: average wait time for each chat
    total_chats: the number of all chats in the current period

Example

PARAMETERS
    response encoding: JSON
    uid: ::user@example.com::main
    token: secret
    from: 1356998400
    to: 1359676800
    unit: day
POST
    https://www.islonline.com/api/islonline-report/1-0/islonline-report.php?method=report/pronto/overview/filters/get/1&he=JSON1
    POST: uid=::user@example.com::main, token=secret, from=1356998400, to=1359676800, unit=day
JSON POST
    https://www.islonline.com/api/islonline-report/1-0/islonline-report.php?method=report/pronto/overview/filters/get/1&he=JSON1
    POST: json={ "uid" : "::user@example.com::main", "token" : "secret", "from" : "1356998400", "to" : "1359676800", "unit" : "day" }

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