Restart and Resume

 

Please Note: Administrative mode and all its features can currently only be enabled on Windows version of ISL Light. Linux and Mac versions of ISL Light can enable administrative mode and all its features when the remote side is using a Windows version of ISL Light.

Administrative mode is divided into two parts - the first part is to enable the administrative mode, the second part is to enable the restart and resume functionality. This chapter will describe the procedure for enabling both parts.

Administrative mode enables the ISL Light user to see the secure desktop on Windows Vista (UAC), to see the Windows login screen and to restart the remote computer. By default, it is disabled and has to be requested by pressing Tools button -> Administrative mode option. Once both parts of administrative mode are enabled, you will be able to chose between different reboot options available to you:

 

Administrative Mode

When you click on Administrative Mode -> Enable the remote side has to confirm your request, but the procedure differs depending on if the remote side has administrative privileges or not.

 

Remote Side

If the client side has administrative privileges, they will only be prompted to grant you the administrative rights :

If the client side does not have administrative privileges (i.e. logged in with a normal user), a different ISL Light dialog appears, offering the desk side to enter the username and password of a user with administrative privileges or to ask the remote user to enter the username and password:

Once the credentials have been entered and the Authenticate button is clicked, a UAC dialog will appear on the client side. Once this is accepted, administrative mode is enabled.

If the streaming side selects the option to ask the remote user to enter the username and password and presses the OK button, similar  ISL Light dialog is shown at the viewing side, prompting the remote user to input username and password of administrative account on his computer.

Important: Administrative mode can be enabled even if the viewing side does not have control, but control is required in order to send the Ctrl-Alt-Del (or any other) key sequence.

In order to switch users or to restart the remote computer and return to the session afterwards (i.e. to continue working on the remote computer after a reboot), you need to enable the restart and resume option.

Important notice for guest accounts: When ISL Light is started from a guest account or from an account with group policy that deletes all temporary folders after a logout, restart and resume will not work. Restart and resume will create files that will have to be in specific locations even after a restart or a user logoff. In such cases, please change the ISL Online starting location to a folder that is not affected by the computer restart and/or logoff and is writable by all users.

 

Reboot Remote Computer

Step 1

Click "Enable" in the "Tools" section under the "Administrative Mode" option.


Step 2

After the administrative mode has been enabled,  open the Tools menu, go to the Administrative Mode and click on Enable Restart and Resume.

The streaming side will display a dialog that explains the restart and resume functionality and it can either be approved (by clicking the YES button) or rejected (by clicking the NO button):

If the streaming side confirms the restart and resume functionality activation, a notification is added to the chat history window.

The viewing side can now switch users (it allows him to see the login screen and select the desired user ) as well as restart the remote computer and return back to the session after a restart.

 

Step 3

Click "Reboot" item from Tools dropdown menu.

 

Step 4

Client will be notified that ISL Light issued reboot. You may click close or not. In both cases computer will be rebooted.

 

Step 5

After reboot you will be connected back to session.

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