ISL Light

 

Basic

ISL Light

Disabling this option will prevent the user(s) from starting any remote support sessions or connecting to unattended computers. The user(s) will also be unable to view the "Remote Support" tab on webpages.

IP Filtering

Desk code request IP filter

Limits session code generation based on IP or MAC address. For a detailed guide on how to use filters please see the Using Filters manual.


Permissions

Remote desktop

View Remote Desktop

When this setting is enabled, the operator can view the remote desktop (client). When the setting is disabled, the connection to the remote computer can be established, but the operator won't be able to see the remote desktop.

Control Remote Desktop

When this setting is enabled, the operator can control the remote desktop (client). When the setting is disabled, the operator will be able to see the remote desktop, but won't be able to control it.

Share My Screen

When this setting is enabled, the operator can share his screen to the remote computer (client). When the setting is disabled, the connection to the remote computer (client) can still be established, but the operator will be unable to share their screen with the client.

Control My Screen

When this setting is enabled, the remote computer (client) can control the operator's computer. If the setting is disabled, the client will enter the session in whiteboard mode. This will allow them to see your desktop (if the "Share My Screen" setting is enabled), but they won't be able to control it. In order for the client to control your computer, the client will need to request permission and the local (operator) side will have to grant it.

Clipboard

This setting enables clipboard sharing between the local and remote computers. The operator can utilise the Copy (Ctrl-C) command on the remote computer and Paste (Ctrl-V) it on the local computer or vice versa. This eliminates the need to send snippets of text via the text chat, or any other means of communication to the remote desktop (client).

Files

Send Files

If this setting is disabled, the operator won't be able to send any files to the remote computer (client). The operator will still be able to receive files (if the "Receive Files" setting is enabled).

Receive Files

If this setting is disabled, the operator won't be able to receive any files from the remote computer (client). The operator will still be able to send files (if the "Send Files" setting is enabled). 

File manager

Enabling this setting allows the operator to use the File Manager functionality. Please note that when this setting is disabled, file transfer can still be performed unless the "Send Files" and "Receive Files" settings are also disabled.

RDP / SSH

Enable Jumpbox functionality

This setting enables the possibility to include tunnel endpoints, other than localhost, on either the operator side or the client side. The setting also requires the "Enable operator-side tunnel creation" setting to be enabled (the "Enable client - side tunnel creation" setting should also be enabled if using a reverse Jumpbox tunnel). Read more about Jumpbox functionality here.

Enable client-side tunnel creation

This setting enables the client to create tunnels to the operator side. Please note that when this setting is disabled, tunnels can still be created from the operator to the client unless the "Enable operator-side tunnel creation" setting is also disabled.

Enable operator-side tunnel creation

This setting enables the operator to create tunnels to the client side. Please note that when this setting is disabled, tunnels can still be created from the client to the operator unless the "Enable client - side tunnel creation" setting is also disabled.

Plugins

Desktop plugin

This setting controls the desktop plugin. Please note that this setting is deprecated and only affects ISL Light Desk (on Windows) and ISL Light Client (on Windows). Please use ISL Light Permissions instead.

File transfer plugin

This setting controls the file_transfer plugin. Please note that this setting is deprecated and only affects ISL Light Desk (on Windows) and ISL Light Client (on Windows). Please use ISL Light Permissions instead.

Video plugin

This setting controls the video plugin. Please note that this setting is deprecated and only affects ISL Light Desk (on Windows) and ISL Light Client (on Windows).

Audio plugin

This setting controls the audio plugin. Please note that this setting is deprecated and only affects ISL Light Desk (on Windows) and ISL Light Client (on Windows).

Printing plugin

This setting controls the printing plugin. Please note that this setting is deprecated and only affects ISL Light Desk (on Windows) and ISL Light Client (on Windows).

Recording plugin

This setting controls the recording plugin. Please note that this setting is deprecated and only affects ISL Light Desk (on Windows) and ISL Light Client (on Windows).


Related Articles:

Administration Module

User Settings

Domain Settings

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