ISL Pronto

 

The following settings are available in this menu:

  • ISL Pronto enabled (use this option to enable/disable ISL Pronto)
  • ISL Pronto valid after (use a time stamp value in the following form: YYYY-MM-DD HH:MM:SS)
  • ISL Pronto valid before (use a time stamp value in the following form: YYYY-MM-DD HH:MM:SS)
  • Public global concurrent request limit ()
  • Public domain concurrent request limit ()
  • Stop compressing responses when CPU reaches % (Stop compressing responses, to save bandwidth, once the CPU reaches a certain load)
  • Obtain domain after web requests in 10s ()
  • Chat window title (use this option to set the chat window title)
  • Link to template chat images (use this option to specify the location of the required images for ISL Pronto)
  • Link to logo image (use this option to specify the location of the logo image for ISL Pronto)
  • Chat background (use this option to set the chat window's background color)
  • Open link when client closes chat (use this option to open a link at the client side after closing the chat)
  • Open link for leave a message (use this option to open a link at the client side if there are no available supporters, e.g. a leave a message form)
  • Leave a message transcript e-mail (use this option to specify an email address for receiving email notifications whenever a user submits a leave a message form)
  • Chat finished transcript e-mail (use this option to specify an email address for receiving a chat transcript as soon as a chat is finished)
  • Limit referer regex (e.g. https?://({^/}+\.)?example\.com(/.*)?) (it is possible to use this setting to provide a regex for locations which should be allowed to start a chat, e.g. your website - everyone else will get an error 403 [forbidden])
  • Show ISL Light chat messages (use this option to enable/disable automatic sending of ISL Light messages to live chat as comments)
  • User can change link to photo (use this option to specify whether users can change the link to the photo)
  • See client's text as they type (use this option to specify if users can see what a client is typing before actually sending it)
  • See supporter's text as they type (use this option to specify if users can see what a supporter is typing before actually sending it)
  • Allow to view a list of other supporter's public chats and their content (Use this option to specify whether the users can see other supporter's public chats. When enabled, operator will be able to view all public chats and their content - even when he is not in the chat.)
  • View other filter's public chats (When enabled, chats from filters from which operator is not a member of, will be displayed in the client list in ISL Pronto application.)
  • Allow to view a list of other supporter's private chats (Use this option to specify whether the users can see other supporter's private chats. When enabled, operator will be able to see a list of private chats under Users in ISL Pronto application.)
  • Allow to join other supporter's public chats without asking (If set to yes, operator will be able to join the public chat without confirmation of the operator, which is already in chat.) 
  • Allow to join other supporter's private chats without asking (If set to yes, operator will be able to join private chat without confirmation from the operator, which is already in the chat.)
  • Delete chat content (use this option to specify if users can delete chat content)
  • Close client chats (use this option to specify if users can close client chats)
  • Edit canned responses (allow users to edit the canned responses)
  • Reports custom field list (add custom report fields by id, each id separated by comma will create a new custom field in  pronto report module e.g. field1, field2, f3)
  • Reports custom field titles (Assign titles to custom report fields, by default the title for custom field will be its id, you can change that by by assigning titles to ids separated by & sign e.g. field1=First Custom Field&field2=Second Field)
  • Show e-mail to clients (allow users to see the email address of the supporter during chat)
  • Start sound effects after (in seconds) (use this option to set the delayed start of chat notification sound effects)
  • Disable sound effects after (in seconds) (use this option to set the delay when to stop chat notification sound effects)
  • Scheduled hours (like 1-4=09:00-15:00;5=09:00-13:00) (use this option to set scheduled hours per day or per a group of days)
  • Close chat automatically when client leaves (enable this to close the chat when client leaves the chat session)
  • Close chat automatically when only the user is left (enable this to close the chat when client leaves the chat session and a supporter is the only one left in the chat)
  • End chat automatically when operator closes chat
  • Show clients not matching the supporter's filter (Set whether ISL Pronto clients (operator programs) should show all chats in Clients widget or just the chats matching filters they are members of )
  • Show warning when closing chat with client still present (If you close the chat, as a supporter, with the client still in the chat, you will be prompted to confirm the action.) 
  • Delete chat automatically when client leaves (Set whether the chat is deleted once the client leaves)
  • Chat info link (specify the desired link here)
  • Open chat info when chat with client is closed (enable this to open the link specified above when the supporter closes the chat with a client)
  • Custom client info columns (tag1:title1;tag2:title2) (use this option to specify additional client info columns - tag1:title1, tag2:title2 etc.)
  • Custom client info data file ( Users can add JSON file with description of modifiable fileds and their values and type in Configuration -> ISL Pronto)
  • Hide URL field (enable this to hide URL in client data, both in current chat sessions and in the chat history)
  • Notify user, when client sees no available supporters (enable this to show a notification window if a supporter is a member of a certain filter and a client requests a supporter from another filter, but there are currently no supporters for that filter available)
  • Do not change to busy status when running ISL Light
  • ISL Light Desk custom parameters (use this option to specify custom parameters for ISL Light Desk that can be started within ISL Pronto)
  • ISL Light Desk command line (use this option to specify the command line for ISL Light Desk that can be started within ISL Pronto)
  • ISL Light Desk username (use this option to specify the username for ISL Light Desk that can be started within ISL Pronto)
  • ISL Light Desk password (use this option to specify the password for ISL Light Desk that can be started within ISL Pronto)
  • ISL Light Client custom parameters (use this option to specify custom parameters for ISL Light Client that can be started through a link within ISL Pronto)
  • ISL Light Client command line (use this option to specify the command line for ISL Light Client that can be started through a link within ISL Pronto)
  • Report status with HTTP events (use this option to enable/disable supporters' status reporting through HTTP events)
  • Status HTTP event interval in seconds (use this option to set the desired status reporting interval)
  • Report javascript errors in log (use this option to enable/disable the reporting of javascript errors)
  • Report received messages in log (use this option to enable/disable the reporting of received messages)
  • External command for processing chat lines (Enable  external translation engine )
  • External chat message parameters
  • External chat message timeout (in ms) (Timeout for waiting on response from external script)
  • Limit external chat message commands (Set which  which of the following events: chat_create, chat_init, chat_end, filter should be sent to external scripts for further processing.)        
  • Restart external command after requests (Set the number of request before external script is killed. 0 - killing is off)
  • Maximum number of chats (Set maximum amount of ongoing chats)
  • Maximum chat query range (in days)
  • Treat chats inactive after seconds of inactivity (Set interval (in seconds) after which the chat will be treated as inactive)
  • Reopen chats not older than (in minutes) (When operator reconects open the chats that are not older than minutes)
  • Show chat member offline/online status (Set if chat member status is shown)
  • Add join/left messages for operator to operator chats (If two operators chat with one another set whether or not a message is displayed in chat when operator joins and leaves the chat.)
  • Open chat with client automatically (If this setting is enabled, all chats will be automatically assigned based on client assignment scheme)
  • Force open chat with client automatically (works with auto open)
  • Client assignment scheme (Set how the client chats are assigned: Ring All - operator will be selected randomly, Least busy - least busy operator will be selected, based on number of chats and last client chat time)
  • Assignment override when no operator available
  • Enable proactive chat (Enable the operator to see additional information about online visitor once he/she is selected. By clicking on the visitor the supporter can invite him directly to the chat)
Tags: isl conference proxy, settings, configuration, basics, pronto

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