Sessions - History

 

This menu provides a list of previous sessions per product (ISL Groop, ISL Light). Please select the appropriate tab to view session history for the desired product.

ISL Groop

You will be presented with a list of ISL Groop sessions. There is an option to filter sessions based on the user - it is possible to use wildcards, e.g. \\domain\*.

The following columns are available for each ISL Groop session:

  • Session ID (unique session ID)
  • Session code (the session code for this ISL Groop session)
  • Public (indicates whether a session is public or not)
  • Created By (information about the session creator - name, IP address, e-mail address)
  • Starting At (indicates the session's starting time)
  • Duration (this is an internal parameter)
  • Session name (name of the session)
  • Time Active (indicates the amount of time the session has been active)
  • Max Users (indicates the highest number of users that were present in the session)

To see more information about a certain session in the history, please click that session's session ID.

ISL Light

You will be presented with a list of ISL Light sessions. There is an option to filter sessions based on the creation date (Created after / before) and based on the user - it is possible to use wildcards, e.g. \\domain\*.

The following columns are available for each ISL Light session:

  • Session ID (unique session ID)
  • External ID (external ID of the session which can be used to query for session using WebAPI2 calls or XMLMSG)
  • Active on server (contains ID of the server where this session was active - both ISL Light Desk and ISL Light Client are always connected to the same server when a connection is established)
  • Info From (source of session information)
  • Session code (the session code for this ISL Light session)
  • Created on (time when the session was created, i.e. when ISL Light Desk obtained the session code)
  • User (user name of the user that obtained the session code)
  • Duration (the amount of time that the session has been active)
  • Last transfer (time of the last sent network packet, measured from the start of the session)
  • Bytes transferred (total amount of bytes that were transferred during the session)
  • Average B/s (average transfer rate)
  • Reconnects (number of reconnects during the session)
  • Restarts of session (number of session restarts)
  • Desk (information about ISL Light Desk - platform, version, IP address, type of network transport)
  • Client (information about ISL Light Client - platform, version, IP address, type of network transport)
  • Desk OS (OS of desk device)
  • Client OS (OS of client device)
  • Desk location (ISL Light Desk's geographic location - country code, country, city; available only when GeoIP is installed)
  • Client location (ISL Light Client's geographic location - country code, country, city; available only when GeoIP is installed)

To see more information about a certain session in the history, please click that session's session ID.

ISL Pronto

You will be presented with a list of ISL Pronto sessions. There is an option to filter sessions based on the time frame, domain, requestor, requestor e-mail, supporter - it is possible to use wildcards, e.g. \\domain\*.

The following columns are available for each ISL Groop session:

  • Database ID (unique database ID)
  • Chat transcript (you can download this session's chat transcript)
  • Started (indicates the session's starting time)
  • Domain (indicates the domain where this session was started)
  • Requestor (requestor name)
  • Requestor e-mail (requestor e-mail address, if provided)
  • Supporter (supporter's name)
  • Language (language the chat was started in)
  • IP (requestor IP address)
  • Browser (requestor browser information)
  • Location (requestor location)

To see more information about a certain session in the history, please click that session's session ID.

Tags: isl conference proxy, settings, activity monitor, session history

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