This menu provides a list of previous sessions per product (ISL Groop, ISL Light). Please select the appropriate tab to view session history for the desired product.
ISL Groop
You will be presented with a list of ISL Groop sessions. There is an option to filter sessions based on the user - it is possible to use wildcards, e.g. \\domain\*.
The following columns are available for each ISL Groop session:
- Session ID (unique session ID)
- Session code (the session code for this ISL Groop session)
- Public (indicates whether a session is public or not)
- Created By (information about the session creator - name, IP address, e-mail address)
- Starting At (indicates the session's starting time)
- Duration (this is an internal parameter)
- Session name (name of the session)
- Time Active (indicates the amount of time the session has been active)
- Max Users (indicates the highest number of users that were present in the session)
To see more information about a certain session in the history, please click that session's session ID.
ISL Light
You will be presented with a list of ISL Light sessions. There is an option to filter sessions based on the creation date (Created after / before) and based on the user - it is possible to use wildcards, e.g. \\domain\*.
The following columns are available for each ISL Light session:
- Session ID (unique session ID)
- External ID (external ID of the session which can be used to query for session using WebAPI2 calls or XMLMSG as part of integrations)
- Active on server (contains ID of the server where this session was active - both ISL Light Desk and ISL Light Client are always connected to the same server when a connection is established)
- Info From (source of session information)
- Session code (the session code for this ISL Light session)
- Created on (time when the session was created, i.e. when ISL Light Desk obtained the session code)
- User (user name of the user that obtained the session code)
- Duration (the amount of time that the session has been active)
- Last transfer (time of the last sent network packet, measured from the start of the session)
- Bytes transferred (total amount of bytes that were transferred during the session)
- Average B/s (average transfer rate)
- Reconnects (number of reconnects during the session)
- Restarts of session (number of session restarts)
- Desk (information about ISL Light Desk - platform, version, IP address, type of network transport)
- Client (information about ISL Light Client - platform, version, IP address, type of network transport)
- Desk OS (OS of desk device)
- Client OS (OS of client device)
- Desk location (ISL Light Desk's geographic location - country code, country, city; available only when GeoIP is installed)
- Client location (ISL Light Client's geographic location - country code, country, city; available only when GeoIP is installed)
To see more information about a certain active session (metadata, session messages and server side session recordings), please click that session's session ID.
ISL Pronto
You will be presented with a list of ISL Pronto sessions. There is an option to filter sessions based on the time frame, domain, requestor, requestor e-mail, supporter - it is possible to use wildcards, e.g. \\domain\*.
The following columns are available for each ISL Groop session:
- Database ID (unique database ID)
- Chat transcript (you can download this session's chat transcript)
- Started (indicates the session's starting time)
- Domain (indicates the domain where this session was started)
- Requestor (requestor name)
- Requestor e-mail (requestor e-mail address, if provided)
- Supporter (supporter's name)
- Language (language the chat was started in)
- IP (requestor IP address)
- Browser (requestor browser information)
- Location (requestor location)
To see more information about a certain session in the history, please click that session's session ID.