The official ISL Online Remote Support Integration for ServiceNow is now available.
The integration allows ServiceNow users to securely launch and manage ISL Light remote desktop sessions directly from within ServiceNow tickets.
Sessions can be started from any task-based ticket type, such as incidents, problems, change requests, and service requests. Ticket details like the ID and client email are automatically passed into the ISL Light session for a seamless setup.
NOTE: Cloud license is NOT supported. This integration requires an ISL Online Server License or an Enterprise Managed Private Cloud license.
How to integrate ISL Light into ServiceNow
You can find our complete user guide on how to integrate ISL online with ServiceNow here